How to troubleshoot AOL email account problems
From time to time AOL Mail members report problems with their accounts loading to a blank page, not being able to open a mail folder, or getting web browser timeouts. There are several troubleshooting steps that you can take to resolve this problem. Some solutions are based on fixing a problem reaching or logging into webmail.aol.com, while others are aimed at fixing a spyware or virus problem on your local computer and are unrelated to the service upgrades. Please try all of the steps below, in order, until one of them works for you. As time passes the usefulness of the steps below will change. When one of the solutions below fixes a problem for you please reply and let us know which step helped you so we can keep the most helpful troubleshooting steps at the top of the list.
Login at AOL Webmail
Force a page refresh. While holding down the control key on your keyboard hit the F5 key.
- Upgrade your Adobe Flash player.
- Clear your web browser cache.
- Make sure cookies are enabled and clear your cookies.
- Internet Explorer Users: Restore the default web browser security levels.
- If you use Internet Explorer try using Mozilla Firefox instead. Download and install the latest Firefox and then use Firefox to go to webmail.aol.com
Check your Anti-Virus software and make sure it is up to date. If you do not have an anti-virus program I recommend installing Avast personal edition.
Update and run your anti-spyware program. If you do not have a program that checks your computer for spyware I recommend installing, updating, and running a full scan of your computer with Malwarebytes.
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